Refund & Cancellation Policy

1. Free trial and trial extension

Every new account gets a 7-day free trial with no payment needed, so you can test every feature before you buy. If you need more time to evaluate, you may ask for a one-time extension of 3 more days before your trial ends; it is granted at our discretion. Please decide during the trial: once a payment is made, it cannot be refunded (see Section 2).

2. No refund after payment

Once a payment for a plan is made and the plan is activated, it is non-refundable and non-transferable. This applies to new purchases, renewals, upgrades and extra users. The reasons are:

• You can fully test the software during the free trial (and the extension) before paying.
• The service is a digital product delivered immediately, and setup and training are given free of cost.
• Our Refer & Earn partners and sales team are paid their commission on your successful payment, so it cannot be reversed after the payment is made.

No refund is given for unused time, partial periods, downgrades, unused user seats, or because you stopped using the software or changed your mind.

3. Auto-renewal and automatic deduction

If you purchase a plan with automatic payment (card, UPI AutoPay, e-mandate or similar), your subscription renews automatically for the same period at the then-current price, and the amount is deducted automatically from your chosen payment method on the renewal date.

• To avoid the next deduction, cancel your plan from your account at least 7 days before the renewal date. If cancelled in time, no amount will be deducted.
• If you cancel less than 7 days before renewal, or after the amount is deducted, that renewal is charged in full and is not refundable. The plan stays active until its validity ends.
• As required by RBI rules, your bank or payment provider will send a pre-debit notification at least 24 hours before an automatic deduction, and you can withdraw your e-mandate with your bank at any time. Withdrawing the bank mandate stops future deductions but does not by itself cancel the subscription or waive any amount already due, so please also cancel in your account.
• If an automatic payment fails, we may suspend the plan until payment is made.

4. How to cancel

Sign in, open Account / Subscription Plans and choose cancel auto-renewal, or email support@crminfos.com / WhatsApp +91 Update Soon from your registered email or number. Cancellation takes effect for the next renewal; you keep full access until the end of the validity you have already paid for.

5. Data export and plan expiry

• You can export your data only while your plan is valid (during the trial or paid validity). If you do not wish to continue, please export all leads and data before your plan expires.
• After the plan expires, your data cannot be exported and access to the account is disabled.
• We will send expiry reminders to your registered email before the validity ends. If you renew, your data stays as it was.
• Expired accounts are held for up to 30 days only so that a renewal can restore them, and are then permanently deleted or anonymised. We give at least 48 hours’ notice before final deletion, unless the law requires otherwise.

Tip: use the export option in your dashboard regularly, and not only at the last moment.

6. Billing errors and duplicate payments

If you were charged twice, or an amount different from your plan was deducted, write to us within 7 days with the payment reference. Verified duplicate or excess amounts are refunded to the original payment method within about 5–10 business days, depending on your bank. We may also refund if we could not provide the service at all because of a fault on our side.

7. Your legal rights

This policy does not remove any right that cannot be waived under the law that applies to you (for example, mandatory consumer-protection rights). Where such a law gives you a refund or withdrawal right, we will honour it. Taxes (e.g. GST) are refunded only along with an approved refund.

8. Contact

CRM Infos, Update Soon
Email: support@crminfos.com • Phone / WhatsApp: +91 Update Soon